Updated: 2026-06-28 · Author: HiYesNo Editorial Team

How to Contact HiYesNo Customer Support

HiYesNo offers multiple support channels. Choosing the right channel for your issue type speeds up response time.

Support Channels

• In-platform support: Submit a ticket via the Contact Us page (recommended, tracked and traceable)
• Telegram community: Connect with other users or get non-urgent help
• Email support: support@hiyesno.com (best for complex issues requiring detailed information)

Response Time Targets

• Account security issues: 4 to 8 hours
• Trading and funds issues: 8 to 24 hours
• General inquiries: 24 to 48 hours
• Feature suggestions: 7 to 14 business days

Information to Include When Submitting a Ticket

• Your wallet address (public address only, never provide private keys)
• Time and market where the issue occurred (if applicable)
• Issue description and screenshots (if applicable)
• Solutions you have already tried

Security Warning

HiYesNo support will never ask for your private key, seed phrase, or password, and will never contact you through unofficial channels. Report any such requests immediately.