Updated: 2026-06-28 · Author: HiYesNo Editorial Team

How to Report a Market Issue or Request Re-Settlement

If you believe a market settlement is incorrect or discover a technical issue in market operation, these steps explain how to formally submit feedback.

Types of Issues You Can Report

• Settlement result inconsistent with what you believe is correct
• Abnormal price movements in a market (suspected manipulation)
• Order placed but not correctly matched, or funds not received
• Technical issues in market configuration (such as incorrect end time)

Reporting Process

1. Gather evidence: screenshots, transaction hash, links to authoritative sources for event outcome
2. Go to the Contact Us page and select "Market Issue Report" type
3. Submit: market name/slug, issue description, your basis and sources for the correct outcome
4. Expect initial feedback within 24 to 48 hours

Settlement Dispute Pathway

If a settlement error is confirmed, the platform will initiate a formal dispute process through the UMA oracle. Disputes are decided by binding vote of UMA token holders. The platform cannot unilaterally modify completed on-chain settlements.

Important Note

Filing a report does not guarantee re-settlement. Each case will be independently evaluated; formal dispute processes are only initiated when an objective error is confirmed.